Our Refund Policy

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All refund inquiries must be accompanied by our Refund Request Form. If EstroGene test services are canceled before shipping and/or handling, a $35 refund processing fee and $25 administrative fee per shipment scheduled will be deducted.

If the EstroGene test kit has already been shipped to the patient/physician, within 15 days of order, a 50% refund will be applied to all unused EstroGene test kits once the kit and unused FedEx or UPS return envelope has been returned to the laboratory by US Mail (must be postmarked within 15 days of order).

Once GTL has begun processing the test, there are no refunds. By purchasing your EstroGene test kit, it is understood that you agree to these terms.